[Sample phone script when calling Andrew Plepler, Global Corporate Social Responsibility and Consumer Policy Executive for Bank of America]

Sample script: Can I speak to Mr. Andrew Plepler, please?

IF YES - "Thank you."

IF NO - "Can I leave a message for him please?"

"My name is [insert name] from [insert city, state] and I'm calling to tell you that I'm concerned about payday lenders.

I read the letter that Bank of America has given to National People's Action, and I don't buy it. Payday lenders strip wealth from our communities and Bank of America needs to stop supporting such a devastating industry.

Thank you."